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 No Broadband? Well thank you Virgin Media

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PostSubject: No Broadband? Well thank you Virgin Media   Tue Jan 04, 2011 12:25 am

Well I have to admit to getting slightly panic stricken. I may be without broadband for a week.

I decided to change my broadband provider to O2 who I have had a mobile phone with for years. They phoned me up and suggested I change and the package they were offering was very good. Previously I had been on cable who had been taken over by Virgin Media. Now the dealings I had with Virgin were not very good. On a couple of occasions when the system had not been working properly or there were problems with our satellite box I tried phoning their support line. I was not impressed!

I will admit to being a bit of a technological geek and I love all my gadgets and computer etc so I am not completely stupid when it comes to technology. After all I can program and create web pages, I have blogs, websites etc galore but I was spoken to by the support department as if I was a silly child who couldn't understand anything!!!

Anyway to get back to the point in question.

I arranged to have my broadband and phone changed over to O2. I wrote to Virgin and I emailed Virgin giving them the date that I wanted their services to end (to coincide with my new O2 services) but could Virgin get that right - oh no they informed me they were cutting off my phone and broadband a week earlier than I asked for....I wrote to Virgin again pointing out the date I asked for but so far there has been no response. Not surprising!

So my dear friends, although I have phoned O2 and they are trying to rush it through quicker, it very much looks like I will be without broadband for about a week to ten days. I really don't know how I will survive.



If necessary I will log on using my mobile but it is not the best way to go online and the screen is not very big, but I will do my best.

So if I disappear for a while do not desert me - I will be back - on hopefully a faster and better broadband connection.

Date for disconnection by Virgin is 9th January.

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PostSubject: Still with Virgin   Tue Jan 11, 2011 7:24 am

Well I'm still online and still with Virgin Media!

I actually got to speak to someone the other day and when I took their advice and compared broadband speeds I had to admit that cable takes some beating. So after they decided to give me a 'loyalty' discount for having been with them for 8 years I decided to stay with them.

It is a shame that these companies only offer the deals to their new customers and then give them to their regular customers after they decide to leave.

Anyway it would seem that until BT phone lines can catch up with the speed that cable offers that cable companies will have the pick of the customers.

Now we are talking some considerable difference here - BT line 3 Meg maximum, cable 10 Meg (actually gives me 9.5 but that's good enough).

It would seem that fibre optics win hands down to phone lines.

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